How often have you hung up the phone and said, "I have no idea what they just said". The hardest time to give customer service is when you have no idea what the person is saying. Sometimes it would be easier if they were not speaking English at all. At least then you would not be expected to know what they were saying. So, what can we do in this situation?
There are many good options, so I listed some of your best choices. Option 1, nicely ask the person to repeat themselves as many times as needed. Option 2, offer to transfer the customer to a translator. Option 3, offer to communicate only by e-mail and hope that they know how to write in English. Finally Option 4, ask all of your questions like Yoda. Granted, this option will not get you anywhere with the client, but at least it will be funny.
Ask good questions you must. The right answers you may receive.
The most wasted of all days is one without laughter. ---e. e. cummings
I love Yoda!! My favorite is when they were speaking English, but what they said made absolutely no sense at all. It's like they just through a bunch of words together and try to make it seem like they are saying something!
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